Active listening is a communication technique that involves fully concentrating on what the person speaking is saying, understanding their message, reflecting understanding, and remembering what was said. Here are some useful steps to help with practicing active listening.
- Give your full attention: Focus on the speaker and avoid distractions. Make eye contact, face the speaker, and eliminate interruptions like phones, other conversations, or other distractions.
- Show that you’re listening: Use verbal and nonverbal cues to demonstrate your attentiveness. Nodding, making a brief affirming statement, and maintaining an open body posture can encourage the speaker to continue.
- Reflect back: Paraphrase or summarize what the speaker has said to ensure understanding. You can say things like, “So what you’re saying is…” or “If I understand correctly…”
- Ask clarifying questions: If something is unclear of you need more information, ask open-ended questions to delve deeper into their thoughts and feelings. Avoid interrupting or jumping to conclusions.
- Empathize: Try to understand the speakers perspective and emotions. Acknowledge their feelings and validate their experiences, even if you don’t agree with them.
- Avoid judgement: Suspend judgement and refrain fro interrupting or criticizing the speaker. Listen without imposing your own opinions or solutions.
- Provide feedback: Offer constructive feedback or validation to the speaker once they have finished expressing themselves. Summarize key points, express appreciation for their openness, and offer support if needed.
- Stay present: Stay focused on the conversation and avoid mentally preparing your response while the speaker is talking. Practice mindfulness and bring your attention back to the present moment if your mind starts to wander.
- Practice patience: Allow the speaker to express themselves fully without rushing or trying to steer the conversation in a particular direction. Be patient and give them the time they need to communicate effectively.
By practicing active listening, you can create opportunities for better understanding, strengthen relationships, and create a more supportive and growing environment.